We are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We have immediate openings across various exciting campaigns, including:
- Customer Service: Provide exceptional support and resolve inquiries for our valued customers.
- Appointment Setting: Engage with potential clients to schedule appointments for our sales teams.
- Sales: Drive revenue growth by effectively promoting our products and services.
We are particularly excited to announce openings for both our brand-new Pioneer Account and ongoing Ramp Campaigns!
- Pioneer Account: Be part of the initial team launching a new and exciting project! This is a fantastic opportunity to shape processes and contribute to the early success of a groundbreaking campaign.
- Ramp Campaigns: Join established and successful campaigns with existing processes and a supportive team, allowing you to quickly integrate and contribute to ongoing success.
Responsibilities may include (depending on the campaign):
- Answering inbound calls and assisting customers with inquiries, issues, and requests.
- Making outbound calls to potential clients for appointment setting or sales purposes.
- Providing accurate information about products and services.
- Troubleshooting customer issues and finding effective solutions.
- Meeting and exceeding performance targets related to call handling, sales, or appointment setting.
- Maintaining accurate records of customer interactions and transactions.
- Following established procedures and guidelines.
Qualifications:
- At least 6 months of proven experience in a call center environment.
- Excellent communication skills, both verbal and written, in English.
- Strong active listening and problem-solving abilities.
- A customer-centric attitude with a passion for providing excellent service.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in basic computer applications.
- Ability to work well independently and as part of a team.
- Must be willing to work in our Makati office.
- Must be able to start ASAP.
Job Types: Full-time, Permanent
Pay: Php28,000.00 - Php30,000.00 per month
Benefits:
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Preferred)
Location:
- Makati City (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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