OUTBOUND Call Center Agent for a US-based HOMECARE COMPANY
- In charge of schedule and place caregivers according to client care plans.
- Collaborate with US-based case managers and marketers to fulfill scheduling requests and requirements.
- Maintain ongoing communication and responding promptly with assigned families and caregivers regarding changes in schedules/client conditions
- Building a relationships with caregivers in delivering high quality care by offering guidance and ensuring care plan is followed.
- Rendering reports and filling up schedules in the company's own software system.
- Must be fluent in English written and oral communications.
- Ability to work independently with little supervision
- Must be willing to work full time either AM or PM shifts with rotation schedule - 10pm to 6am; 6am to 2pm (Manila Time)
- Applicants must at least completed 3rd year college level.
- Proficient in Computer operation, familiar with Excel and can handle customized softwares, able to manage time effectively, able to multi-task, able to work efficiently in a fast phased work environment
- Must be a good TEAM player
- Ability to be proactive, resourceful and with high level of professionalism and confidentiality
- Experience in home care agency operation particularly staffing, payroll and recruitment is an advantage but not necessary
- Salary depending on work experience. With allowances, incentive schemes and health insurance upon regularization.
Job Types: Full-time, Permanent
Pay: Php22,000.00 - Php25,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Work Location: In person
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