Cash Operations - Payment Lifecycle Specialist IV

Are you ready to elevate your career, working on international payment processing while collaborating in a dynamic and supportive team?

As an Operations Payment Lifecycle Specialist IV in our Payment Processing Operations team, you will be responsible for understanding and executing client's payment requests, identifying and escalating any errors or exceptions, and managing projects closely with other partner sites. This role provides an opportunity to enhance your skills in international payment processing and work in a supportive and dynamic team environment.

Job Responsibilities:

• Execute client payment requests with 100% accuracy after performing necessary controls
• Process and verify requests efficiently to maintain portfolio and escalate aged items
• Identify and escalate errors or exceptions promptly
• Respond effectively and timely to routine queries and complaints
• Identify and implement process efficiency opportunities in a controlled manner
• Create and update SOPs and documentation, ensuring adherence to standards and policies
• Foster a positive work environment by maintaining healthy relations and supporting teammates
• Conduct cross-training and knowledge transfer with team members
• Address performance issues consistently and professionally, with emphasis on deadlines, quality, and procedures
• Manage projects and collaborate with partner sites
• Adapt to night shifts and extended hours during high volume days

Required qualifications, capabilities, and skills:

• At least 3 years of work experience, particularly in International Payment Processing Operations
• Working knowledge of various aspects of Payment Operations
• Experience working in a back office role of a foreign private sector bank/public sector bank or its processing arm
• Strong interpersonal and team communication skills
• Understanding of the Banking and Financial Services Industry
• Excellent verbal, written, and presentation skills
• Proficiency in MS Access, Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills:

• Working knowledge of SWIFT & international payment conventions & practices