Carlcare Service is currently hiring Cellphone Technician! Earn 18,000 up to 23,000!
Technical Skills:
Proficiency in troubleshooting technical issues related to the consumer electronics field (handheld phone).
Ability to diagnose hardware and software problems efficiently.
Experience with repairing and maintaining technical equipment.
Familiarity with CRM software and ticketing systems for managing customer inquiries and technical support requests.
Customer Service Skills:
Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
Strong interpersonal skills and the ability to empathize with customers’ concerns and provide effective solutions.
Patience and attentiveness when dealing with customer inquiries and complaints.
Ability to maintain a positive and professional attitude even in challenging situations.
Multi-Tasking Abilities:
Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.
Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
Flexibility and adaptability to switch between technical troubleshooting and customer service duties seamlessly.
Capacity to remain calm under pressure and manage stress during peak periods.
Teamwork and Collaboration:
Willingness to work collaboratively with cross-functional teams, including other technicians, customer service representatives, and supervisors.
Ability to share knowledge and expertise with team members and contribute to a positive team environment.
Openness to receiving feedback and incorporating it into improving performance and service delivery.
Problem-Solving and Adaptability:
Strong analytical and problem-solving skills to identify root causes of technical issues and implement effective solutions.
Ability to adapt to new technologies, products, and procedures quickly.
Resourcefulness in finding creative solutions to customer problems, even in situations with limited information or resources.
Attention to Detail and Documentation:
Diligence in maintaining accurate records of customer interactions, technical issues, and solutions provided.
Commitment to following established procedures and protocols for documenting customer inquiries and service requests.
Accuracy in processing orders, returns, and exchanges to ensure customer satisfaction and compliance with company policies.
Certifications and Training:
Any relevant certifications in technical support (NCll), customer service, or related fields are a plus.
Requirements:
Bachelor's degree or equivalent.
Previous experience in a similar role is preferred.
Strong attention to detail and accuracy.
With good communication skills
Excellent organizational and time management skills.
Ability to work independently and prioritize tasks effectively.
With strong Computer skills and familiarity with inventory management software.
Flexible
Job Type: Full-time
Pay: Php18,000.00 - Php23,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
Work Location: In person
