Employment type: Permanent
Location: Makati City, Metro Manila
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.
Work schedule: 7AM to 3PM Manila time
Pay range: Php 24,000 to 30,000 monthly
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We're looking for a detail-oriented Client Operations Administrator to support our Manila Venue Operations team. In this role, you'll handle key admin tasks like sending venue communications, coordinating training, updating databases, and tracking tickets to ensure everything runs smoothly and on time.
This role helps uphold our Great Place to Work® certification — reflecting our commitment to a supportive, inclusive, and high-performing workplace.
Why Cambridge?
At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.
We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.
Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
What can you get from Cambridge?
In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.
Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.
What will you do as a Client Operations Administrator?
You will be responsible for handling and recording venue requests, queries, and complaints using tools and systems provided. You will serve as the primary point of contact for venues, escalating complex cases to Tier 2 Specialists or Tier 3 Subject-Matter Experts (SMEs) if additional research or expertise is required.
As a Client Operations Administrator, you will also:
- Provide test day support, with the current test day support schedule being from 9:00 pm AEST Friday to 5:00 am AEST Sunday every fortnight.
- Coordinate with different test delivery partners and other stakeholders to efficiently track and manage dispatch and return of test materials
- Maintain and manage databases and systems based on venue capacity, availability, staff adjustments.
- Staying informed about procedural and policy changes. Update process documents and create FAQs and process documents as required.
Your role plays a crucial part in ensuring the smooth functioning of venues and maintaining high levels of customer satisfaction.
What makes you the ideal candidate for this role?
The following will help you be an ideal candidate for this post:
- Degree in Business, Finance, Operations, Data, or similar field
- 2+ years' experience in operations or project support roles, working individually or in a team
- Strong customer service skills and ability to manage venue relationships
- Excellent time management and ability to meet deadlines
- High attention to detail with accurate data and reporting
- Problem solver with strong critical thinking skills
- Proficiency in using computer systems like Salesforce, MS Office, and databases
Deadline of application submission is on July 9th, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.
