We are seeking a skilled Client Operations Supervisor to oversee operational performance by analyzing key metrics, managing escalations, and ensuring efficient service delivery.
Job Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus.
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
Schedule:
- Night shift
Work Location: In person
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