Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us.
As a Client Service Specialist III within the Commercial Card team, you will be responsible for developing relationships with multiple clients and managing their servicing needs. Your responsibilities will include resolving both routine and complex inquiries in a fast-paced call center environment, educating clients about the products they use for their expense reporting needs, and suggesting best practices based on their needs. You will also assist clients with reports, introduce them to new products, and provide coaching over the phone. This role provides an opportunity to work independently, develop professional relationships, and contribute to our team's success.
Job Responsibilities:
- Will be responsible for development of relationships with multiple clients while handling their servicing needs.
- Resolve routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.
- Serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. Work independently and provide solutions to the client.
Required qualifications, skills and capabilities:
- Excellent communication skills - both verbal and written
- Must have ability to work professionally with different levels of management within the organization
- Thrives under stress related deadlines
- Strong analytic ability when researching client inquiries a must
- Must possess strong problem resolution skills
- Ability to develop positive, professional relationships which enhance the ability to achieve results
- Flexibility in ability to alter schedule and work overtime as needed
- Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
- Consistent and top quartile Customer Satisfaction and Quality scores
Preferred qualifications, skills and capabilities:
- BA/BS college degree is preferred
- Advanced knowledge of Excel, Word, and Outlook a plus
- Project management also a plus
