Job Summary
We are seeking a motivated and detail-oriented Debt Collection Agent to join our team. The ideal candidate will be responsible for contacting customers to collect outstanding debts, negotiating payment plans, and maintaining accurate records of collection activities. This role requires excellent communication skills, persistence, and a customer-focused approach.
Key Responsibilities
- Contact customers via phone, email, or mail to collect outstanding payments.
- Negotiate repayment terms and establish payment plans in accordance with company policies.
- Maintain detailed records of all interactions and payment arrangements.
- Monitor accounts to identify outstanding debts and follow up as needed.
- Resolve customer complaints and disputes professionally and efficiently.
- Escalate complex cases to senior staff or legal teams when necessary.
- Meet or exceed monthly collection targets and performance metrics.
- Stay updated on relevant laws and regulations related to debt collection.
Qualifications and Work Conditions
Qualifications:
- Bachelor’s degree
- Proven experience (2-3 yrs) in debt collection, customer service, or a related field.
- Strong negotiation and communication skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Familiarity with debt collection software and CRM systems.
Preferred Skills:
- Proficiency in English
- Debt collection experience
- Experience in financial services or call center environments
- Strong organizational and time management skills
Working Conditions:
- 100% work from office model
- May require extended hours during peak periods
Report job
