· Act as the primary point of contact for compliance matters in assigned locations
· Monitor and deliver contractual requirements for all compliance and regulatory matters including but not limited to: contractual compliance and audit requirements.
· Compliance with relevant regulatory guidance provided by Alorica and the client
· Change Control management of any compliance changes, launches of new temporary or permanent client space
· SOP compliance manual & metrics oversight based on client directives and expectations
· Serve as compliance SME/oversight for all areas and manage special tasks/projects
· Collaborate on, create and manage policies and procedures
· Perform audits and second level assessments as needed
· Manage and lead remediation efforts for issues and/or areas of opportunity
· Collaborate with Operations and all Support groups to remediate compliance performance issues
· Serve as escalation point to client for all compliance and risk issues.
· Monitor and manage compliance percentage metrics performance relative to goals
· Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
· Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports
· Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
· Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
· Perform other duties as assigned by management.
Education/Experience:
· Bachelor’s degree;
· 3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.
· Minimum of 2 years project management or similar experience
· Experience developing and implementing compliance and risk controls and monitoring programs.
Experience leading change across multiple business functions.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
