BACKGROUND INFORMATION
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Part of Pearson Schools Qualifications the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
The Assessment division comprises:
- Delivery team - accountable for the strategic delivery of our high stakes UK and international qualifications
- Content team - accountable for the accurate delivery of our secure high stakes UK and international assessment instruments as well as non-secure content
- Quality and improvement team - accountable for quality assurance, post results services, improvement initiatives (including assessment monitoring), regulatory research (including consultations)
- Strategy and customer team - accountable for delivery of assessment-related transformational, strategic and customer initiatives
- Online assessment transformation team - accountable for delivering online transformation initiatives and support of online marking system.
The role
The Content Coordinator (CC) is responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio. Reporting to the relevant Assessment Content Operations Manager, the CC works as part of a team, where the collective aim is to deliver a professional and customer-focused service.
A day in the life of
The Content Coordinator’s role is varied and changes throughout the year depending on the cycle of assessment delivery and production. CCs are responsible for the secure and accurate management of the content production for a series of question papers. CCs manage relationships with external assessment associates to produce high-quality assessments to strict deadlines. CCs will attend team meetings, manage the workload for their allocated qualifications and support their fellow CCs and their Assessment Content Operations Managers in their day-to-day work.
Other activities are:
- Working to deadlines on set activities throughout the year
- Ensuring timely escalations to management on adherence to the paper production processes, schedules or other issues
- Managing their own training and seeking advice and support from their manager
- Working collaboratively within own content team as well as across the wider Assessment team
Key challenges
- Working to tight, and immoveable, deadlines
- Working within a regulated and process-driven framework
- Attention to detail, even with repetitive tasks
- Reacting positively to change
- Adapting to the challenges created by the introduction of new qualifications and ways of working
- Adapting to different IT systems
- Supporting examiners in their use of new technologies
- Influencing and working closely with Examiners and internal stakeholders
- Simultaneously managing tasks for multiple examination series
- Working flexibly across GQA on a range of qualifications, within different teams and across different tasks as appropriate
- Flexibility of working patterns and ways of working
Core competencies:
- Providing a customer focused service
- Communicating with influence
- Working in a team to achieve goals
- Delivering goals in a changing environment
- Taking an innovative and creative approach to work
- Maximising potential in self and others
- Taking ownership of own development
Personal style and behaviour:
The position would suit a highly motivated self-starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for CCs to progress to other roles within the team. It is a bonus but not essential to have a background or interest in the education sector.
The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem-solving. Excellent customer service skills and the ability to communicate at all levels are essential.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
What’s in It for You?
- Competitive Salary + Allowances
- 30 Paid Time Off Days (Convert up to 10 unused credits to cash!)
- HMO for You + 2 Dependents
- Group Life Insurance & Retirement Benefit
- Annual Incentive Plan (AIP) & Annual Salary Review (ASR)
- Flexible Remote Work Setup – Work from home while staying connected!
