The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure a high standard of service delivery. The role involves team supervision, issue resolution, interdepartmental coordination, and performance monitoring aligned with company service objectives.
Key Responsibilities:
● Supervise daily operations of the customer service team to ensure excellent service
delivery.
● Monitor and respond to customer inquiries, complaints, and feedback via phone, email,
and social media.
● Train, mentor, and evaluate customer service staff to improve performance and service
quality.
● Create and implement standard procedures for handling customer concerns and
escalations.
● Coordinate with other departments (Sales, Logistics, Inventory, etc.) to resolve customer
issues efficiently.
● Analyze service trends and generate reports to support continuous improvement.
● Maintain and monitor KPIs such as response time, resolution rate, and customer
satisfaction.
● Oversee proper documentation of customer interactions and resolutions.
● Handle escalated customer issues professionally and promptly.
● Ensure the customer service area is organized, professional, and aligned with company
standards.
● Perform other tasks as may be assigned by management.
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
- Company events
- Free parking
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- San Rafael 3008 P03: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Required)
- Customer support: 1 year (Required)
- B2B sales: 1 year (Required)
- Retail sales: 1 year (Required)
- Sales administration: 1 year (Required)
Location:
- San Rafael 3008 P03 (Required)
Work Location: In person
