Get hired and receive P50K* performance incentives from our Telco account. Be More with iQor!
From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started!
You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let’s match!
Our Customer Service Representatives or Call Center Agents are responsible for:
- Handling inbound customer service calls;
- Processing inbound sales calls;
- Taking inbound or placing outbound collections calls;
- Answering technical support inquiries via incoming calls, chat or email;
- Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
- Performing other duties as assigned.
Minimum Requirements:
- Previous six months or more call center or customer service experience is required;
- Ability to develop rapport and demonstrate a caring attitude;
- Excellent data entry and internet navigation skills;
- Clear and distinct oral and written communication skills in English;
- Must be detail oriented;
- Dynamic interpersonal and judgment skills;
- Professional demeanor and dependable work ethic;
- Ability to work in a fast-paced environment and multi-task; and
- With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Job Type: Full-time, Permanent
- Competitive Basic Pay + Non-Taxable Allowance
- HMO* + up to FIVE (5) dependents including Common Law Spouse/LGBT Partner
- Quarterly Appraisals
- Monthly Performance Incentives
- Up to 30 Days Paid Leaves with 21 Days convertible to cash
*Terms and conditions apply.
Benefits:
- Health insurance*
- Life insurance*
*Terms and conditions apply.
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Please provide your active email address:
- Do you have BPO experience (agent role)? Yes or No
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
Application Question(s):
- Active email address
Experience:
- BPO: 1 year (Preferred)
Work Location: In person