Job Description:
We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
- Handle inbound and outbound customer interactions related to banking or financial services.
- Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information.
- Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner.
- Follow company policies and maintain confidentiality and compliance in handling financial data.
- Work effectively within a team in a shifting schedule setup.
Qualifications:
- High School Graduate (minimum educational requirement)
- At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage)
- Strong communication and problem-solving skills
- Ability to work in a shifting schedule
- Amenable to work on-site if required
We offer competitive compensation and a range of benefits to support your growth and well-being:
- Competitive salary packages
- Health Maintenance Organization coverage starting on Day 1
- Performance-based incentives
- Paid training and opportunities for career advancement
- Life insurance and company-sponsored events
- 13th month pay and other supplemental bonuses
Preferred But Not Required:
- College-level education or higher
- Experience in BPO/Call Center setting
Job Type: Full-time
Pay: Php18,000.00 - Php27,000.00 per month
Benefits:
- Additional leave
- Company events
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flextime
Supplemental Pay:
- 13th month salary
- Overtime pay
Work Location: In person
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