Key Responsibilities:
- Answering Customer Inquiries: Promptly responding to customer questions and concerns through various channels.
- Resolving Issues: Effectively handling customer complaints and issues, finding solutions, and ensuring customer satisfaction.
- Processing Orders: Taking orders, calculating charges, and processing payments.
- Handling Returns and Exchanges: Managing customer returns and exchanges in a smooth and efficient manner.
- Providing Product Information: Offering accurate and helpful information about products and services.
- Escalating Complex Issues: Identifying and escalating complex or sensitive issues to appropriate teams for resolution.
- Maintaining Accurate Records: Keeping detailed records of customer interactions and transactions.
- Building Customer Relationships: Fostering positive relationships with customers through excellent service and communication.
- Cross-selling and Upselling: Identifying opportunities to cross-sell or up-sell products and services to customers.
Job Types: Full-time, Permanent
Pay: Php19,000.00 - Php25,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
Application Question(s):
- KINDLY DOWNLOAD A VIBER ACCOUNT
- Active Mobile Number/s:
- Active Email Address:
- Highest Educational Attainment:
- Year/s of BPO Experience/s:
- Complete Address:
Work Location: In person
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