1. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
2. Updates job knowledge and customer service trends by participating in professional organizations; reading professional publications; maintaining personal networks.
3. Develops and conducts training programs for branch staff to promote a culture of genuine customer service.
4. Manages and ensures resolution of customer's complaints within 24 hours.
5. Others tat maybe assigned by the department manager relevant to your task.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php35,000.00 - Php65,000.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
Language:
- English (Preferred)
Work Location: In person
