- Providing accurate root cause analysis and complete remedial actions to prevent repeated customer issues.
- Handles the clean up and catch up regarding the customer requests and customer related escalations
- Liaising with the various teams to support the resolution of customer queries in a timely and professional manner
- Ensure a professional, courteous and proactive flow of communication between the business and the clients it serves. This will include re gular interaction with the customer and all business areas.
- Ensure accurate data capture/reporting for both internal and external stakeholders
- Builds effective customer relationships
Qualification:
- At least diploma or bachelor's degree in Business Administration, Marketing or any equivalent
- At least 2 years experience in customer service, customer support or B2B customer support
- Background in handling local accounts
- Background in the industry of Logistics, Warehouse, Manufacturing or equivalent is needed for t he role
- Strong skills in using Google Suite or Microsoft / O365 Suite
- Strong phone contact handling skills and active listening
- Good understanding and comprehensive background with systems (Salesforce, Oracle etc)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Willing to work in Carmona, Cavite (Morning Shift only, Monday to Friday)
- Willing to work for 6 months project based
Job Type: Full-time
Pay: Php26,000.00 - Php28,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- Overtime pay
Language:
- English (Preferred)
Work Location: In person
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