Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
- Pricing and Availability
- Purchase Order Entry – confirmation of PO with company system prices
- Order / Shipment Status
- Coordinate with Customer/forwarder to ensure shipments happen in time
- Follow on accounts receivables/ensure payments are made in time
- Product Lead Times
- Call Back / Follow Up Call
- Cross Reference
- General Product Information
- Logistics
Provide professional and accurate solutions for customer concerns through implementing the following:
- Expedite Orders
- Invoice Corrections
- Return Goods Authorization / Direction
- Special Build and Drop Off Orders
- Tracking, correction and processing of missing, misread or incomplete purchase orders
- Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
- Manage efficient usage of production time and company resources through the following:
- Accuracy in Interaction Handling
- Maintaining productivity within acceptable transaction volume levels
1) Attends training, workshop, seminar, and focus group discussions of the team.
2) Work within defined operational and employee goals by contributing to other projects, if needed.
3) Acts as a backup for colleagues if needed.
4) Identify process improvement opportunities and work cross functionally as assigned to improve customer experience.
5). Complete additional assignments as directed by leadership.
Job Type: Full-time
Pay: From Php30,000.00 per month
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Work Location: Hybrid remote in Quezon City