- Maintain strong customer relationships by responding professionally and appropriately to inquiries.
- Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer’s understanding of that information.
- Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
- Escalate customers inquiries to the appropriate department when needed.
- Research and stay up to date with company products, services, and processes.
- Keep track of customer service accounts and relevant data.
- Recommend process improvements and identify new product and service opportunities based on customer needs.
Job Type: Full-time
Pay: Php16,800.00 - Php17,000.00 per month
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Expected Start Date: 06/20/2025
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