Customer Service Representative

Responsibilities:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Qualifications:

• HS old curriculum graduate is accepted
• SHS graduate is accepted
• at least 1 year BPO experience
• Willing to work onsite

Job Type: Full-time

Pay: Php20,000.00 - Php27,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Email Address:
• Notice Period:
• Current and Expected Salary:

Education:

• Junior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person