Application form link: https://forms.gle/sxm3G9QjyoJLubHy8
Please read the details prior to filling up the form.
Company: TELUS Pavia
Position: Technical Support Representative
Department: Premium Tech Account
Salary: PHP 20,000 per month
Job Summary
We are seeking a dedicated Technical Support Representative to join our Premium Tech Account team. The successful candidate will provide exceptional technical assistance to customers while maintaining high service standards.
Key Responsibilities
- Provide technical support and troubleshooting assistance to customers
- Handle customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues efficiently
- Document customer interactions and solutions
- Escalate complex issues to appropriate teams when necessary
- Maintain product knowledge and stay updated on technical procedures
Qualifications
- Minimum 6 months of sales experience
- Minimum 6 months of basic technical support experience
- Strong communication and problem-solving skills
- Computer literacy and technical aptitude
- Ability to work in a fast-paced environment
- High school diploma or equivalent
What We Offer
- Competitive salary package of PHP 20,000
- Comprehensive training program
- Career growth opportunities
- Health and wellness benefits
- Dynamic work environment
Job Posting 2: Customer Service Representative - Online Retail Account
Company: TELUS Pavia
Position: Customer Service Representative
Department: Online Retail Account (Voice/Chat)
Salary: PHP 19,000 per month
Start Date: Late August to Early September 2025
Job Summary
Join our Online Retail Account team as a Customer Service Representative, where you'll assist customers through voice and chat channels, ensuring exceptional service delivery in the e-commerce space.
Key Responsibilities
- Handle customer inquiries and concerns via voice and chat channels
- Process orders, returns, and exchanges
- Provide product information and recommendations
- Resolve customer complaints professionally and efficiently
- Maintain accurate customer records and transaction details
- Meet performance metrics and quality standards
Qualifications
- Minimum 6 months of BPO (Business Process Outsourcing) experience
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to multitask and handle multiple chat conversations
- Proficiency in computer applications and CRM systems
- Flexibility to work various shifts
What We Offer
- Competitive salary package of PHP 19,000
- Immediate start opportunity (Late August to Early September)
- Comprehensive benefits package
- Professional development opportunities
- Supportive team environment
- Performance-based incentives
Job Type: Full-time
Pay: Php19,000.00 - Php20,000.00 per month
Benefits:
- Paid training
- Transportation service provided
Application Question(s):
- Please put "I have filled up the form" in this question if you have finished filling up this link: https://forms.gle/sxm3G9QjyoJLubHy8
Work Location: In person
