What is your role?
- You will support the Major and Industrial customer of Linde and ensure the needs of this critical customer base are met for billing, cylinder, and general account enquiries at first point.
What will you do?
- Communicating with and responding promptly to customer inquiries through various channels (phone, email and chat),
- Actively listen to the customer to gain an understanding of the issue they are experiencing, so that you can offer them the right solution.
- Clarify the requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Have a strong attention to detail; using the correct transition type; recording all necessary information accurately in the appropriate systems; following up cases where necessary to ensure the customer’s enquiry is resolved.
- Keeping records of customer interactions and transactions according to process.
- Identify customer interactions that are classified as at-risk or opportunities and escalate them to the appropriate regional Sales team to ensure customers are retained and won wherever possible.
- Identify customer interactions that could be handled digitally by the customer and educate the customer on the digital / self-serve options available to them.
Job Type: Full-time
Pay: Php20,000.00 - Php25,000.00 per month
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Monday to Friday
Ability to commute/relocate:
- Santa Rosa: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Preferred)
- Salesforce: 1 year (Preferred)
- SAP: 1 year (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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