About Trinity Outsourcing Solutions
Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.
The Role
- Ortigas, Pasig (Onsite)
- Graveyard Shifting, Canada Hours
We are looking for highly motivated and results-driven Customer Service Representatives to join our client's team. In this role, you will be responsible for reaching out to former customers, gathering feedback, and re-engaging them with attractive offers and personalized solutions. You will play a key role in driving sales performance, enhancing customer satisfaction, and contributing to business growth.
This is a perfect opportunity for individuals with strong communication skills, a passion for customer service, and prior BPO sales experience, particularly in US or Canadian markets.
Responsibilities:
- Call recently canceled customers to collect feedback and identify the root cause of their cancellation.
- Offer strategic sales pitches and incentives (e.g., discounts, vouchers) to encourage customer retention and win-back opportunities.
- Upsell or cross-sell products and services when appropriate.
- Build rapport and establish positive relationships with each customer interaction.
- Meet or exceed defined KPIs and sales targets set by the Sales Manager.
- Accurately log customer interactions and update CRM systems.
- Collaborate with team members to improve sales strategies, call scripts, and customer offers.
- Act as a brand ambassador by delivering consistent and professional service on every call.
- Stay informed on company products, policies, tools, and systems to provide accurate information to customers.
Qualifications:
- At least 1 year of BPO experience, preferably in outbound sales or upselling roles.
- Proven experience in handling US or Canadian accounts is strongly preferred.
- Excellent English communication skills, both verbal and written.
- Strong persuasion, negotiation, and problem-solving skills.
- Ability to handle rejections and objections in a calm and professional manner.
- Goal-oriented and able to work in a performance-driven environment.
- Willing to work on a night shift or shifting schedule, depending on business requirements.
- Tech-savvy and comfortable using CRMs, dialers, and other sales tools.
What We Offer:
- Competitive basic salary ranging from Php 25,000 to Php 28,000.
- Attractive performance-based incentives and bonuses.
- Comprehensive training program to equip you with the skills needed for success.
- Opportunities for career growth and professional development within a global company.
- A positive, supportive, and collaborative work environment.
- HMO (upon regularization).
Join our team and be part of a company that values your talent and dedication!
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php28,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
Application Question(s):
- What is your expected monthly salary?
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
Expected Start Date: 06/20/2025
