Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.
Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.
Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.
About the Job:
Do you enjoy supporting others and creating meaningful connections? We're currently seeking a Customer Service Representative to become part of our energetic team. In this position, you’ll serve as the first point of contact for our valued donors—responding to their questions, scheduling appointments, following up on requests, and issuing tax-related documentation. Your role will be essential in delivering a smooth and positive experience for every donor. If you have experience in the BPO industry, especially in customer service or sales-oriented roles, and you’re driven by purpose, we’d love to connect with you!
What You'll Do:
- Respond to inbound inquiries regarding donations, offering clear and helpful guidance
- Reach out to donors proactively via phone, email, or SMS to provide updates and conduct follow-ups
- Assist donors by issuing tax receipts, processing vacation vouchers, and updating their profiles
- Accurately document donor interactions and ensure timely and thorough follow-ups
- Address and resolve donor concerns efficiently, escalating more complex issues when needed
- Stay up-to-date with current company services, policies, and procedures to deliver informed support
- Build and maintain strong donor relationships through personalized, professional interactions
What You'll Bring:
- A college degree or some college-level education
- 1–2 years of BPO experience, ideally in a customer-facing or sales support capacity
- A history of providing exceptional customer service
- Excellent communication skills, both written and verbal
- Strong attention to detail and active listening skills
- Flexibility to work on-site during night shifts (graveyard hours), as needed
- A proactive, problem-solving attitude
- Comfort with technology and the ability to quickly learn new tools and systems
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
A million possibilities are waiting to be ignited. Click "Apply Now"!
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
Job Types: Full-time, Permanent
Pay: Php15,000.00 - Php20,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Experience:
- CSR: 1 year (Preferred)
- Sales Account : 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
