Job Description: Customer Service Representative
We are seeking a skilled and dedicated Customer Service Representative with experience in voice, and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via chat, voice, and email channels.
- Provide prompt, accurate, and courteous responses to customer queries.
- Resolve issues related to products or services in a professional manner.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Maintain detailed records of customer interactions and follow-ups.
Qualifications:
- Proven experience in a BPO environment handling chat, voice, and email support.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage multiple channels simultaneously.
- Customer-focused with problem-solving skills.
- Familiarity with CRM systems and tools is a plus.
Location: Cebu, Philippines
Shift: Has to be okay with any shift
Job Type: Full-time
Pay: Php31,000.00 - Php35,000.00 per month (Inclusions: Overtime, Night Diff)
Benefits:
- Health insurance (HMO)
Job Type: Full-time
Pay: Php32,000.00 - Php34,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Experience:
- BPO: 1 year (Required)
Work Location: In person
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