Search suggestions:

work from home
urgent hiring
office staff
part time work from home
receptionist
purchasing
civil engineer
supervisor
barista
job hiring
accountant
part time
work from home no experience
Cebu City
Davao City
Batangas
Laguna
Kabite
Manila
Quezon
Mabalacat
San Pedro
Lipa
City of Dasmariñas
Cabuyao

Customer Service Representatives (Pharmacy Coordinators)

Virtual Staffing Solutions
Leyte
Full time
3 weeks ago

Description


Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for members' inquiries. You will play a vital role in ensuring prompt and accurate processing of member information while providing exceptional service and support.


Key Responsibilities


  • Answer inbound and make outbound calls to prospective patients in a courteous and professional manner.
  • Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility based on program guidelines.
  • Accurately document all patient interactions and responses into the system while maintaining strict confidentiality and compliance with HIPAA standards.
  • Collaborate with internal teams to ensure a seamless handoff to licensed agents or pharmacy staff when necessary.
  • Stay up to date with product knowledge, compliance updates, and campaign changes to ensure accurate information is relayed to patients.
  • Meet and exceed daily performance metrics such as call handling time, quality assurance scores, and conversion rates.
  • Handle patient concerns with empathy, patience, and professionalism, escalating complex issues to supervisors when needed.


Skills, Knowledge & Expertise


  • BPO experience in Customer Service, Sales, or as an Appointment Setter is a plus
  • At least college level education
  • Excellent communication and interpersonal skills
  • Proficient in computer use, data entry, and navigating various applications
  • Fast learner with the ability to adapt quickly to new tools and processes
  • Strong team player with a positive, coachable attitude
  • Goal-oriented with a proven ability to meet or exceed performance targets and quotas


Job Benefits


  • HMO effective Day 1 with dependents
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential


About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply
Save
Report job
Other Job Recommendations:

Customer Service Representatives (Pharmacy Coordinators)

Virtual Staffing Solutions
Leyte
  • Stay up to date with product knowledge, compliance updates,...
  • Handle patient concerns with empathy, patience, and...
5 days ago

Customer Service Representatives (Qualifying Agents)

Virtual Staffing Solutions
Ormoc, Leyte
  • Stay up to date with product knowledge, compliance updates,...
  • Handle patient concerns with empathy, patience, and...
2 weeks ago

Customer Service Representative / Technical Support Representative

FGC+
Davao City
₱18,000 - ₱21,000
About the Job: Join our dynamic team and play a vital role in delivering world-class customer service! As a CustomerService...
1 week ago

Pharmacy Assistant

KARSON PHARMA GROUP INC.
Nueva Ecija
  • Company Christmas gift
  • Company events
  • Employee discount...
2 weeks ago

Customer Service Representative

Supporting Enterprises Inc.
Cebu City
  • At least 1 year of experience as a Customer Service...
  • Experience in handling calls, emails, chats, and performing...
2 weeks ago

Pharmacy Instructor

CENTRAL LUZON DOCTORS' HOSPITAL- EDUCATIONAL INSTITUTION
Tarlac City, Tarlac
₱15,000 - ₱16,000
  • Company Christmas gift
  • Company events
  • Employee discount...
2 weeks ago

Customer Service Representatives

Virtual Staffing Solutions
Ormoc, Leyte
In this role, the Customer Service Representatives will handle both inbound and outbound calls addressing inquiries, resolving...
1 day ago

Customer Service Representative (One Felicity Center)

Afni, Inc.
Quezon City
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon...
3 weeks ago

Operations Manager

Primus@Knowledge Specialists, Inc.
Cebu City
  • Provides operational and strategic direction to the diverse...
  • Assumes operations management from concept to implementation...
19 hours ago

Boiler Machine Operator (EDL Farms and Feed Manufacturing Inc)

Golden East Drive Laboratories, Inc.
Mabalacat, Pampanga
  • Additional leave
  • Company Christmas gift
  • Company events...
19 hours ago