This is a remote position.
Schedule:
- Full-time (40 hours per week) Tuesday to Saturday 2:00pm-11:00pm PST (1 hour unpaid break)
Client Timezone: PST
Client Overview
Join a dynamic dual-brand e-commerce operation that’s experiencing rapid growth across multiple platforms including the exciting world of TikTok Shop. This innovative company operates both B2B and B2C channels, serving diverse customer bases with unique products and personalized service. They’re looking for a key team member to help them scale their operations and restart their paused TikTok Shop due to previous staffing constraints. You’ll be joining a company that values responsive customer care, believes in empowering their team members, and is positioned for significant growth in the e-commerce space.
Job Description
This is an exciting opportunity to become the frontline voice for a growing dual-brand e-commerce operation where no two days are the same. You’ll be the crucial link between the company and their customers across both B2B and B2C channels, handling everything from initial inquiries to post-purchase support. This multifaceted role offers the perfect blend of customer service excellence and sales support, allowing you to develop diverse skills while making a direct impact on business growth. You’ll play a pivotal role in reactivating their TikTok Shop operations and ensuring seamless customer experiences across all platforms. This position is ideal for someone who thrives in a varied environment, enjoys problem-solving, and wants to be part of a company’s growth story.
Responsibilities
- Respond promptly and professionally to customer inquiries across both B2B and B2C platforms
- Provide detailed product information and expertly guide customers through the purchasing process
- Handle all customer service matters including refunds, complaints, and shipping inquiries with care and efficiency
- Manage and maintain e-commerce store operations across multiple platforms including TikTok Shop
- Close sales opportunities by providing valuable information and using consultative techniques such as strategic discount offerings
- Process customer requests and resolve issues to maintain exceptional satisfaction levels
- Seamlessly multitask between customer service duties and sales support activities as business needs fluctuate
- Help reactivate and manage the company’s TikTok Shop operations
Requirements
- Excellent communication skills with the ability to respond professionally and build rapport with customers
- Proven experience with e-commerce platforms and customer service best practices
- Basic sales skills with natural ability to guide customers toward purchase decisions
- Strong multitasking abilities to effectively handle different types of customer interactions
- Problem-solving mindset for resolving complaints and service issues creatively
- Familiarity with online retail operations, customer management systems, and social commerce platforms
- Ability to work independently while maintaining productivity during varying workload periods
- Enthusiasm for working in a fast-paced, growth-oriented e-commerce environment
Benefits
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
