Job Responsibilities:
- Ensures the end-to-end customer experience.
- Documentation of every customer interaction.
- Resolves billing and technical concerns.
- Establish memorable customer experience by providing fast and accurate resolution to customers.
- Identifying the issue and categorizing / prioritizing the incident and service requests.
Job Qualifications:
- With at least 6 months CSR/TS experience as voice or chat
- Average computer literacy is acceptable.
- Have understanding of Basic Internet Technology for higher trainability.
- Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message.
- Ability to anticipate the implications and consequence of situations and taking appropriate action to be prepared for possible contingencies.
- Good English communication skills, both written and oral
- Must be self and goal driven.
Job Type: Full-time
Work Location: In person
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