Hiring post: Customer Success Representative
Responsibilities:
1. Onboarding & Account Configuration:
*Set up and manage new GoHighLevel sub-accounts for agency clients.
*Onboard new clients seamlessly by configuring their accounts and enabling key features.
2. Client Outreach & Engagement:
*Send daily outreach messages on social media to connect with prospective clients for our agency.
*Build and maintain strong relationships with existing clients, addressing their needs and concerns promptly.
3. Workflow Management:
*Communicate with clients effectively through WhatsApp to ensure their requirements are met.
*Collaborate with team members using Monday.com to manage and streamline workflows efficiently.
Key skills/knowledge in order of priority:
-Strong communication skills & mastery of the English language
-Experience with customer service
-Extremely detail oriented
-Ability to learn and adapt to unfamiliar software quickly
-General knowledge of marketing, SEO, -Google My Business listings, and instagram
-Critical thinking - you must be able to think about problems and come up with intelligent solutions on your own
-Team player - must be coachable and enjoy working with others
-Familiarity with monday.com and gohighlevel.com software a big plus
Required Qualifications:
-Minimum 3 years of experience with customer service
-Minimum 2 years of experience in some area of marketing
-Minimum 2 years using monday.com or any other workflow software
-Minimum 2 years using gohighlevel or any other CRM system
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Application Question(s):
- Onboarding & Account Configuration
- Client Outreach & Engagement
