How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

https://forms.gle/19qfxZAJKVgQPrQh6

Rate: Php 32,000 PHP/month

Non-taxable allowance PHP 3,000.00
Private Medical Plan subsidy upon regularization
Combined annual paid 10 Vacation Leave and 6 Sick Leave (SL) Convertible to cash at end of calendar year) Credits earned pro rata monthly.
Full statutory benefits as awarded by Philippine labor laws and regulations
Performance incentives as approved by Vigo Industries. (Starts on the 3rd month)

Schedule: Monday - Friday: 8:30 PM - 5:30 AM PH time (Changes +1 hour during DST)

Note: Onsite for 6 months and can be allowed to work from home if they pass 6 month evaluation. Equipment is provided by Thrivesource.

Qualifications:

At least 1 year of experience as Customer Support Representative.
Technical Support experience is a PLUS!
Knowledge in Salesforce is a PLUS!
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
With performance incentives as it applies
Willing to work on site for 6 months or more.

Responsibilities:

Identifies, investigates, and resolves issues of customers
Fields support calls, chat, email, and/or other communication
Consults with customers to determine steps and procedures taken to identify and resolve the problem.
Guides users through diagnostic and troubleshooting processes through verbal instructions.
Collaborates with other staff to research and resolve problems.
Performs other related duties as assigned.

Job Type: Full-time

Pay: Php32,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Work Location: In person

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Customer / Technical Support Representative

Sales Representative