The Role
- Own the development and implementation of data models, analytics frameworks, and experimentation strategies across the platform.
- Analyze user journeys and behavioral data across tenants to uncover insights that inform digital product development and engagement strategies.
- Develop segmentation and predictive models to support personalization and proactive member engagement based on demographics, behavior, and interaction activities etc.
- Design and analyze experiments (A/B testing, cohort studies) to assess feature effectiveness and improve user engagement.
- Collaborate closely with product managers, designers, and engineering to define KPIs, track product performance, and identify growth opportunities.
- Create dashboards and self-serve analytics tools to empower internal teams with real-time insights.
- Mentor and coach junior data team members, fostering their growth in analytics, modeling, and communication.
- Contribute to and uphold best practices in data quality, governance, and compliance, especially within the financial services sector.
The Requirements
- 10+ years of experience in data science, analytics, or related roles—ideally within fintech, pensions, insurance, or employee benefits domains.
- Strong SQL skills and experience working with large, complex data sets.
- Proficiency in SQL and Python or R, with hands-on experience in machine learning, predictive modeling, and statistical analysis.
- Proven experience working directly with product analytics platforms like Mixpanel, Amplitude, or similar tools.
- Experience with data visualization and BI tools (e.g., Looker, Power BI, Tableau).
- Solid grasp of statistics, experimentation design, and causal inference techniques.
- Excellent communication and stakeholder management skills—able to influence and align diverse teams.
- Demonstrated team leadership or people management experience.
WTW is an Equal Opportunity Employer
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