DE025252-Banking Operations Manager

-ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE-

PROJECT NAME: NGCO Leadership
POSITION TITLE: Banking Operations Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:
The Service Delivery Ops Manager plays a vital role in creating long term customer relationships, acting as the bridge between the client, internal and external stakeholders and our operational delivery teams.

RESPONSIBILITIES:

• Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• At least 8 to 12 years experience in fraud operations or banking or credit risk or AML or ATF (Anti-Terrorist Financing) or any role within the financial industry

• At least 5• 10 years managerial experience

• With strong understanding of payment regulations (Bankers Automated Clearing Services (BACS), Payment Service Regulations (PSR), compliance requirements, and risk management practices
• With good comms skills
• No specific banking software/technology knowledge/experience required
• Graduate of business administration, finance, or courses in the related field is preferred but not required