DUTIES & RESPONSIBILITIES
- Proactively contacts customers following schedule of first maintenance appointment and those with pending recommendations for service.
- Contacts customers to promote service promotional activities and follow up of recommended services through pro-active marketing calls, text blast, email blast etc.
- Receives incoming calls for service appointments and sets appointment for customers due for maintenance.
- Ensures confidentiality of customer’s information and vehicle profile. Provide information with the consent and approval of the Management.
- Contacts customers to update customer information for future prospecting.
- Conducts after service follow-up call with customers who had their vehicles released three days after to verify their satisfaction on the service provided.
- Conducts After Sales follow up calls with customers who had their vehicles delivered/ bought seven days after to verify their satisfaction on services received from Sales Department.
- Administers customer concerns by documenting the customer concerns and coordinates with appropriate department heads to properly address and resolve the issue.
- Monitors and updates customer regarding resolved or pending concerns.
- Prepares and submits the departmental report requested from time to time.
- In-charge of customer’s amenities, lounge, waiting area etc. to ensure customer comfort while waiting including equipment, supplies, consumables, drinks, reading materials etc.
- Performs other duties that may be assigned from time to time.
JOB SPECIFICATIONS:
- Graduate of any four-year course.
- Knowledgeable in office and administrative procedures and practices.
- Above average oral and written communication skills.
- Pleasing personality and above average customer relations skills.
- Proficiency in MS Office (Word, Excel, Powerpoint).
Job Type: Full-time
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
Work Location: In person
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