Director of Operations
Ticket Rescue is shaking up event ticketing. Fans sell us tickets they can’t use; we re‑home them fast so no seat goes empty.
We’re hiring a full‑time, remote Director of Operations for our chat team. You’re allergic to the status quo and constantly engineer new ways to streamline workflows, lift conversion & margin, and wow customers. Chat Ops owns every inbound/outbound conversation that drives ticket purchasing and resale, so success demands data‑driven judgment, process obsession, and upbeat leadership. You’ll partner closely with the CEO, Engineering, Marketing, Pricing Analysts, and our global chat team to fuel profitable growth.
What success looks like
Pillar
- The definition of “Great”
Flawless systems
- Zero dropped chats
- 99 % on‑time order fulfillment (e‑tickets & physical)
- 100 % system uptime during office hours
P&L mastery
- 100% accurate snapshot of margin, A/R, cash lag
- Tight overhead pulse
Pipeline wizardry
- Live pulse on key KPIs with continuous tweaks
- Proactively spots trends, opportunities & threats
People
- Hire & ramp global assistants, pricing analysts, chat reps
- Weekly scorecards & 1‑on‑1s
- Under‑performers exited within 30 days of first flag
Risk & crisis readiness
- Documented playbooks for tech outages, fraud spikes, shipping issues
- No repeat surprises
- Always thinking ahead to potential crises and solving them before they occur
Continuous improvement
- 1–2 % weekly gains in response time, conversion rate & OER
- Error rate ≤ 0.5 %
Culture carrier
- Models “win‑together” & “upspiraler” mindset
- Highly independent and low‑ego
Day‑to‑day
- Run the chat queue (night‑of surges, order fulfillment, crisis management).
- Translate P&L and pipeline insights into daily actions.
- Hire, train & incentivize a 15‑person global team.
- Design 100‑customer tests → scale what works; kill what doesn’t.
- Partner with CEO on strategy and with Tech & Marketing on tooling and social proof.
You bring
- 5–10 yrs leading high‑velocity ops (e‑com, SaaS, ticketing, etc.) with > $3 M revenue ownership.
- Proven remote‑team leader across time zones.
- Data & technical fluency: Google Sheets, basic SQL/API logic; comfortable scoping integrations, reading code, and working with devs to ship automations & dashboards.
- AI‑forward mindset: you leverage LLM tools (ChatGPT, custom GPTs, Zapier + OpenAI) to multiply output and insight.
- Calm in crises, biased for action, infectious optimism.
Compensation
Component
Base salary: $40 K – $55 K USD
Profit share: 7 % of annual Chat profit (≈ $21 K at plan)
- On‑target earnings (OTE): $61 K – $76 K cash
How to apply
Email your resume to [email protected] with the subject line: “DOO Chat – [Your Name].”
Ready to make the fastest, simplest, most profitable chat engine in ticket resale? Let’s talk. Oh, and please tell us your favorite band, artist, etc. in the email!
Job Type: Full-time
Work Location: Remote
Job Type: Full-time
Pay: Php2,313,399.73 - Php4,050,480.00 per year
Work Location: Remote
