Position Overview:
We are seeking motivated and customer-focused individuals to join our e-commerce team as Customer Support Specialists. You will play a crucial role in ensuring a seamless shopping experience for our customers. The role involves handling a variety of tasks, including addressing customer inquiries, resolving order-related issues, and assisting with order processing. If you are polite, computer-savvy, and passionate about providing exceptional customer care, we encourage you to apply.
The Company:
Mbs is an ecommerce company based out of the United States, we have 4 locations in Tampa, FL. Chicago, IL. Denver, CO and Las Vegas, NV. All of the locations are just fulfillment centers where we ship packages, but Tampa is our HQ with our full team and offices. With these 4 locations we are able to reach 90% of the United States in 2 day transit shipping times. We ship 99.99 of our orders the same day which we take lots of pride in, and warrant that to our success! You can visit our website https://mbs-standoffs.com/ and
Responsibilities:
- Answer incoming phone calls from customers, providing assistance with placing orders, addressing inquiries, product inquiries, general inquiries, and offering product information.
- Identify and resolve issues with customer orders, such as stock discrepancies, incorrect part selections, or any other order-related concerns.
- Communicate with customers via phone to inform them about order issues and assist them in deciding how to proceed.
- Process purchase orders received from customers on terms, entering relevant information into our ERP system, and sending order confirmation to customers.
- Utilize multiple software platforms simultaneously to ensure accurate order processing and efficient issue resolution.
- Collaborate with cross-functional teams, including the warehouse and sales teams, to ensure accurate and timely order fulfillment.
- Demonstrate technical knowledge, particularly regarding hardware products, in order to assist customers effectively.
Qualifications:
- Strong customer-centric mindset with exceptional politeness and patience when interacting with customers.
- A background in hardware or signage industry is huge plus
- Proven Experience in E-commerce Industry
- With Good attendance record
- Proficient computer skills, including familiarity with common software applications and the ability to learn and navigate new software platforms quickly.
- Technical aptitude, especially in understanding basic fractions, beneficial for dealing with hardware-related product inquiries.
- Excellent verbal and written communication skills in English.
- Ability to multitask effectively and work in a fast-paced, dynamic environment.
- Comfortable using dual monitors to manage multiple software applications simultaneously.
- Own Technical requirements with Noise cancellation headset
Job Type: Full-time
Pay: Php26,000.00 - Php29,000.00 per month
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental Pay:
- Bonus pay
Experience:
- CSR: 2 years (Required)
- Hardware/Signage: 1 year (Preferred)
- Virtual Assistant: 1 year (Preferred)
- E-commerce Industry: 2 years (Preferred)
Work Location: Remote
