The Electronic Records Delivery (ERD) Specialist is responsible for managing the flow of electronic information from custodians, focusing on the retrieval of medical, billing, and other business records. This includes electronic document acquisition, invoice processing, and resolution of record-related issues across one or more business unit locations.
Key Responsibilities:
- Maintain and update the company database with accurate order information throughout the record retrieval process.
- Manage and organize the assigned Outlook inbox, ensuring timely processing of incoming custodian communications.
- Deliver records securely to production, billing (if applicable), and records support teams, and archive files on shared drives and internal systems.
- Retrieve and verify custodian invoices, ensuring compliance with client agreements and state fee limits; process payments via credit card or check.
- Confirm record accuracy by cross-checking patient details, client specifications, record types, and service dates.
- Upload and download documents from various provider portals.
- Review and resolve custodian request rejections based on rejection type.
- Ensure strict confidentiality of medical records and full compliance with HIPAA and other applicable regulations.
- Support training and cross-training initiatives for team members.
- Perform other duties as assigned.
Skills & Competencies:
- Strong team collaboration and communication skills.
- Exceptional attention to detail, organization, and efficiency.
- Ability to manage multiple tasks and meet deadlines under pressure.
- Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and general internet navigation.
- Flexibility to work occasional overtime as needed.
- Professional approach to resolving departmental challenges with minimal disruption.
- Receptive to feedback and direction.
- Reliable attendance and punctuality.
- Familiarity with subpoenas, written depositions, and affidavits is a plus.
- Understanding of record tabbing, organization, and charting is beneficial.
Education & Experience:
- High school diploma or equivalent required.
- Experience in a multi-functional, geographically diverse environment preferred.
- At least 6 months to 1 year of experience in high-volume data entry.
- Commitment to compliance with company policies and procedures.
Job Type: Full-time
Pay: From Php16,000.00 per month
Benefits:
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Dumaguete City 6267 P07: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Senior High School (Preferred)
Experience:
- BPO: 1 year (Preferred)
Work Location: In person
Application Deadline: 08/04/2025
Expected Start Date: 08/04/2025
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