Exchange Administrator Support Engineer

Requisition Number: 101493 

Location: This is a hybrid opportunity in Ortigas Center, Pasig City.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Dedicated Exchange Administrator Support Engineer, you'll be the primary technical resource embedded with a single Insight client, providing specialized support for their Microsoft Exchange Online/On-Prem environment and its integration within their Microsoft 365 ecosystem. Your unique value will come from deeply understanding their specific needs, proactively solving problems, and acting as their trusted advisor for all things Exchange Online. You'll contribute directly to their operational efficiency and strategic initiatives by administering and optimizing the customer’s Exchange Online/On-Prem environment. Along the way, you will get to:

• Serving as the client's primary technical point of contact for all Exchange Online/On-Prem issues, proactively identifying, troubleshooting, and resolving complex problems specific to their environment. 
• Advocating for the client, owning incident resolution, and effectively collaborating with product group/engineering teams for advanced or persistent issues. 
• Providing tailored technical assistance, knowledge sharing, and strategic guidance directly to the client's IT staff and end-users, focusing on Exchange Online best practices, mail flow, and optimization. 
• Developing a deep, comprehensive understanding of the client's specific Exchange Online architecture, hybrid configurations, mail routing, and operational requirements to ensure seamless integration and performance. 
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Strong communication skills, both written and verbal, including technical writing for client-specific documentation. You should be adept at building rapport and problem-solving directly with a single client's team. 
• Considerable hands-on experience supporting Exchange Online, including mail flow, Outlook client connectivity, and related Microsoft 365 communication services. This includes extensive experience with Exchange Hybrid deployments, mail routing, and Public Folder management. 
• At least 3 years of experience supporting Microsoft 365 environments at an enterprise scale, with a strong emphasis on Exchange Online, ideally in a dedicated or highly client-focused role. 
• Over 5 years of customer-facing product/technical support experience, emphasizing direct client engagement and relationship building. 

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

• Health Insurance available on Day 1 of employment (HMO) with 2 free dependents

• Group Life Insurance

• Offers 20% night shift differential

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!