Fraud Risk and Payment Specialist is in-charge to monitor client accounts, investigates fraudulent/illegal activities. This is a key role to make sure that all transactions and client information are legit.
Responsibility/Functions:
· Handling chat and emails real time
· Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery
· processes
· Review and verify documents sent by clients for accuracy and authenticity
· Responding to emails regarding process updates and reports in the department.
· Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
· Review and process escalated transactions in accordance with established standards and procedures
· Communicate with other departments with regards to Fraud Prevention and Compliance
· Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.
· Conducted player analysis for the highest withdrawals on a daily basis
· Sending of shift reports and escalations
· Identified behavioral patterns and classified according to risk scenarios
· Create and maintain reports of all loss prevention, and fraud investigation activities
· performed on a daily basis
· Assist and Review players Deposit and Withdrawal in lieu to their gaming transactions OR based on their actual monetary transactions to their account
Qualifications:
· At least 1-3 years of experience on the same level
· Proven working experience in related field
· Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.
· IT skills.
· Ability to work independently with minimum supervision
· Honest and ethical with high levels of integrity and confidentiality
· Good attention to detail
· To be confident, trustworthy and able to work under pressure
· Good organization skills and has a strong decision-making skill
· Must be amenable to graveyard shift and possible work on holidays
· BS degree in a related field (e.g. insurance studies, criminal justice, risk management) or other relevant certification preferred (e.g. Certificate of Insurance Fraud Investigator) – Not required but a plus
· Can work onsite and willing to be assigned in Paco, Manila.
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php35,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
Supplemental Pay:
- 13th month salary
Application Question(s):
- Do you have experience working in Online Gaming Industry?
Experience:
- Fraud & Payment: 1 year (Preferred)
License/Certification:
- Certification of Fraud Investigator (Preferred)
