Keep freight moving and issues off the radar—join Smartsourcing as a full-time, on-site Freight Enquiry Officer. If you know how to manage deliveries, track shipments, and juggle multiple systems, this role is built for you.
Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
About the Role
As a Freight Enquiry Officer, you'll manage a diverse set of tasks, from tracking packages and resolving delivery issues to coordinating with various freight providers and handling invoicing for pallets. You'll work across multiple systems and platforms, requiring a keen eye for detail and the ability to multitask effectively. This role demands strong communication skills and a proactive approach to problem-solving.
Key Responsibilities
- Freight Inquiry Management: Handle inquiries across various carriers including Australia Post, Toll, Seko, Border Express, Allied Express, DHL, Couriers Please, and Aramex. This includes:
- Performing Item Searches to locate parcels and shipments.
- Investigating and resolving Delivery Issues.
- Processing Return to Sender (RTS) Requests.
- Obtaining Proof of Delivery (POD) Requests.
- Managing Redirection Requests for packages.
- Initiating Call for Return procedures.
- Engaging with Live Agents for complex issues when required.
- Scale Operations:
- Obtain Order Item Descriptions and Shipment Packlists.
- Retrieve Order Container Information and Archived Order Information.
- Inbox and Follow-up Management:
- Manage the Freight Enquiry Inbox, including Courier Follow-ups and Email Clearing and Archiving.
- Conduct Enquiry Follow-ups, including Overdue Ticket Follow-ups and Track Order statuses.
- Pallet Invoicing & Administration:
- Utilize Gmail/Google Drive for CHEP and Loscam pallet inquiries.
- Liaise with 2IC (Second in Charge) for CHEP and Loscam matters.
- Perform Pallet Batching.
- Handle Reinstatement/Rejection processes for CHEP and Loscam pallets.
- Transport Coordination:
- Process Cartage Advice (CA) and Electronic Delivery Orders.
- Clear Statuses and Update Wharf Milestones.
- Manage Port Slot Notifications.
- Update new containers for MYE, KGN, and T&W.
- Handle Scheduling for both cartage provided and non-cartage provided services, including specific scheduling for Kogan and T&W.
- Clear Transport Inbox.
- Experience: Proven experience in a customer service, logistics, or freight coordination role, ideally within an Australian context.
- Communication Skills: Excellent verbal and written communication skills with the ability to clearly convey information and resolve issues professionally.
- Problem-Solving: Strong analytical and problem-solving abilities with a proactive approach to identifying and resolving complex freight inquiries.
- Technical Proficiency: Proficient in using various software systems, online portals, and Microsoft Office Suite (especially Outlook, Excel). Experience with logistics or freight management software is highly regarded.
- Attention to Detail: Meticulous attention to detail to accurately track shipments, manage documentation, and process inquiries.
- Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Team Player: Ability to work collaboratively within a team environment and independently when required.
- Adaptability: Comfortable adapting to new processes, systems, and changing priorities.
Step Into the Smartsourcing Experience
Smartsourcing was created with one mission: to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You’ll Love Working Here
At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That’s why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here’s just a glimpse of what we offer:
- Fixed weekends off
- 5-day Christmas Leave
- ️ HMO coverage for you and your dependent/s from Day 1 of employment
- ️ Group life insurance from Day 1 of employment
- Free lunch + soft breakfast every day
- Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- For the night shifters, additional NIGHT DIFF
- ️ Sports wellness clubs including hiking and free-diving
- ️ Subsidised gym membership at Anytime Fitness
- Engagement bonuses
- Over-the-top monthly, quarterly, and annual performance bonuses
- Exclusive discounts in selected restaurants and merchants
- Themed BFFs, monthly knockoffs, summer parties
- ️ Community give-back programs and personal development workshops
- And so much more!
When deliveries go sideways, you keep things on track. Be the calm in logistics at Smartsourcing.
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