Join the Global Banking team at JPMorgan Chase, where we offer unparalleled Client Services for the world's largest Payments network. We are committed to delivering exceptional service and innovative solutions to our top-tier clients, and we're looking for a talented Analyst to join our team. This role combines the dynamic aspects of transaction banking support with client service account management, offering a unique opportunity to be at the forefront of banking innovation.
As an Analyst within the Global Banking Client Service Account Management Team, you will be responsible for ensuring that JPMorgan Chase offers the highest standard of client service to assigned top-tier clients, acting as a primary point of contact for the bank’s APAC-based clients with accounts in the Philippines Branch. You will ensure that all client service-related tasks are completed promptly with a high degree of quality and efficiency by providing comprehensive account management service and escalation support. Additionally, you will leverage AI and technical skills to enhance banking services and drive operational efficiencies. You will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences.
Job Responsibilities
- Serve as the primary point of contact for clients, addressing complex inquiries, escalations, and complaints across a full suite of cash management and liquidity products.
- Develop a deep understanding of clients' businesses to identify solutions, enhance client experiences, and collaborate with Sales, Product, Implementations, and Operations teams.
- Conduct periodic Service Reviews, utilizing data to analyze transactional activities, client inquiries, and identify opportunities for operational improvements.
- Maintain a comprehensive inventory of clients' business activities with the bank.
- Proactively communicate with clients about regulatory changes, product innovations, and technology enhancements.
- Provide client education and training on the bank's operational processes and product functionalities.
- Utilize AI and technical skills to analyze data, identify trends, and support decision-making.
- Collaborate with internal teams to optimize processes and implement innovative solutions.
Required Qualifications, Skills, and Capabilities
- Bachelor's degree in Finance, Business, Computer Science, or a related field.
- Minimum of 3 years of experience in Cash management, across Product, Client Service, Sales, Operations, or Implementation roles.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Proficiency in AI technologies and technical tools relevant to transaction banking.
- Excellent communication and interpersonal skills, with a client-focused approach and with a proven ability to influence stakeholders and manage relationships effectively.
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
- Strong ability to work within tight deadlines and excellent time management skills.
- Detail-oriented team player who takes end-to-end ownership, strives for results, and sustains intensity and optimism while delivering excellent service to clients.
- Demonstrated ability to analyze situations, prioritize/troubleshoot issues, and manage multiple tasks effectively.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
