We are looking for a friendly, well-presented, and service-oriented Guest Relations Associate to join our team. In this role, you will be the face of the hotel, ensuring every guest receives a warm welcome and personalized service throughout their stay. You will handle guest inquiries, resolve issues promptly, and assist in creating memorable guest experiences.
Key Responsibilities:
- Greet guests warmly upon arrival and assist with check-in/check-out procedures.
- Act as the main point of contact for guest inquiries, complaints, and special requests.
- Provide information about hotel services, local attractions, dining, and transportation.
- Anticipate guest needs and personalize service to exceed expectations.
- Coordinate with housekeeping, front office, and other departments to fulfill guest requests.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- Handle VIP guests and special occasions with extra care and attention.
- Ensure guest satisfaction by proactively resolving any issues or concerns.
- Record guest preferences and feedback to improve future service.
- Assist in maintaining the lobby area’s cleanliness and guest-friendly atmosphere.
Job Types: Full-time, Permanent
Pay: Php14,000.00 - Php15,000.00 per month
Benefits:
- Company events
- Employee discount
- Health insurance
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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