General Job Description:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers.
Helpdesk Support Qualifications:
- Education: A bachelor's degree in any course
- Customer Service Skills: Excellent customer service and communication skills.
- Problem-Solving: The ability to diagnose and solve technical problems efficiently.
- Attention to Detail: Detail-oriented to accurately assess and address technical issues.
- Teamwork: Collaboration with other IT professionals and departments.
- Time Management: Efficiently managing support requests and ensuring timely resolution.
- Adaptability: Stay up-to-date with the latest technologies and solutions.
- Problem Tracking: Familiarity with helpdesk ticketing systems for tracking and managing support requests.
Job Type: Full-time
Pay: Php13,260.00 - Php14,000.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Davao City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
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