Hotel Supervisor Job Description
The role of a Hotel Supervisor is to oversee the daily operations of a hotel, ensuring that all departments function smoothly and deliver excellent service to guests. This position requires strong leadership, exceptional customer service skills, and the ability to handle diverse responsibilities efficiently.
- Manage daily hotel operations to ensure guest satisfaction.
- Responsible for staff scheduling, evaluation and hiring.
- Coordinate with corporate office, including housekeeping , food and beverage, front desk, to maintain service standards.
- Address guest concerns and resolve complaints promptly.
- Supervise hotel staff and manage daily tasks to ensure smooth operations.
- Monitor room availability, rates, and occupancy levels to optimize hotel revenue with coordinating to corporate sales and reservation department.
- Coordinate staff training sessions and ensure adherence to hotel policies.
- Inspect guest rooms, public areas, and back-of-house areas for cleanliness and maintenance.
- Handle guest check-ins, check-outs, and special requests professionally.
Requirements and Skills
- Bachelor’s degree in Hospitality Management or a related field.
- Proven experience in hotel management or a similar supervisory role.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts efficiently.
Job Type: Full-time
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- On-site parking
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
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