Specific duties & responsibilities:
- Generates and prepares HRLR reports
- Responsible for the daily administration of general policies and program labor relations.
- Handles and mediates employee disputes.
- Ensures that grievance handling and disciplinary proceedings are carried out in line with company policy.
- Assist in the development and implementation of human resource policies and procedures.
- Handle employee relation issues (Disciplinary Cases and DOLE Cases)
- Handles resignation and termination procedures as well as potential legal matters related to employees filing lawsuits against the employer.
- Assist in the preparation of reports for legislated requirements or organizational needs.
- Provide accurate and timely information and assistance to internal customers.
- Prepares all documentation necessary for all case management concerns (Such as but not limited to NTEs, NODs, RTWOs, Admin Invites, etc.)
QUALIFICATIONS:
- Amenable to work onsite in SM Fairview Tower 4 site.
- Amenable to work on the graveyard shift.
- With at least 2-3 years of BPO work experience in Labor Relations (Specialist Level or higher) and must have working knowledge on PH Labor Laws
- Good writing skills with a high level of proficiency creating impact written communications
- Good communicator with eagerness to independently research new and creative ways for engagement events
- Able to independently manage multiple tasks with varied deadlines; a self-starter who can keep projects moving with little supervision
- Proficient in Microsoft Office, especially in MS Excel
- Ability to exercise sound, independent judgment
- Strong interpersonal skills
- Understanding of basic HR concepts related to Labor Relations and change management
- Resourceful, very organized, results-driven, and solutions-oriented, follow through on commitments
- With experience in representing the company in mediation/conciliation proceedings before the NLRC/DOLE/NCMB, etc
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