Key Responsibilities:
- Maintain and repair Windows and macOS desktops to ensure smooth operation and reduce downtime.
- Troubleshoot hardware, software, and network issues, including system crashes and app errors.
- Provide Tier 1 and Tier 2 support onsite and remotely to resolve technical problems quickly.
- Install and manage desktop software, productivity tools, and business apps.
- Set up and support local/network printers and resolve related issues.
- Configure and support secure VPN access for remote users.
- Manage Microsoft 365: user accounts, mailboxes, licenses, and app support.
- Monitor and maintain endpoint security tools, including antivirus updates.
- Administer Active Directory: user setup, group policies, and access control.
- Document processes and solutions for internal reference.
- Support IT projects, system upgrades, and deployments.
Qualifications and Skills:
- 2+ years in IT support, with experience in both Windows and macOS.
- Proficient in Active Directory, Microsoft 365, VPNs, and printer support.
- Familiar with endpoint protection, patching, and backups.
- Basic server and firewall knowledge is a plus.
- Able to work night shifts independently and handle urgent issues.
- Strong multitasking, communication, and problem-solving skills.
- Committed to excellent service with a proactive approach.
Job Types: Full-time, Permanent
Pay: Php28,000.00 - Php36,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Helpdesk: 2 years (Required)
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