- Coordinate properly with Client’s designated contact person/s for the resolution of hardware and software related problems and checking of equipment upgrade.
- General check-up of equipment as needed
- Technical support with regards to Windows XP, Windows 7 Professional/Enterprise, Windows 8, Windows 10 Professional/Enterprise and Macintosh
- Network Client Connectivity
- Software installation or re-installation (licensed software only and Client’s standard software)
- Configuration of software drivers of peripheral items
- Virus Scanning and removal
- Basic diagnostics and troubleshooting of hardware defects
- Restoration of files from Backup System when necessary
- Replacement of defective parts
- Coordinate warranty claims, repair or replacement for those units still under warranty with other supplier
- Coordinate and schedule maintenance activities with the appropriate vendor maintenance provider and end-user
- Submit documentation report on the current location and status of the unit or hardware that is being repaired
- IMAC (Install, Move, Add & Change) is included in the scope of work
Qualifications:
- Candidate must be graduate of Bachelor's Degree in any IT related course
- Must have at least 1 year experience as Technical Support.
- Must be amenable to work in Mactan Airport.
- Willing to work on shifting schedule.
- Must be open for Project Based Employment 1yr - RENEWABLE
Job Type: Fixed term
Contract length: 12 months
Benefits:
- Company events
- Opportunities for promotion
Experience:
- Technical : 1 year (Preferred)
Work Location: In person
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