Job Specification:
- Provides leadership to technical support staff that are responsible for providing technical service and support to customers; ensure technical knowledge is transferred to the team; train personnel on procedures for servicing products.
- Assign and coordinates work assignments and resolution of critical technical and procedural problems. Monitors work procedures, work schedules and expedite workflows.
- Maintains technical and operational documentation on the network; study, write and standardize procedures to improve the efficiency of the department.
- Develop plans, procedures and activities to support business operation with department.
- Develops technical services strategies to help the organization achieve strategic goals and objectives.
- Responsible for managing the selection and development of people and resources necessary to perform the functions of the department; assign duties and work direction to department personnel.
- Creates product technical updates for machines to support the department.
- Manage ticket handling process and respond to day-to-day needs.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Education:
- Bachelor's (Preferred)
Experience:
- Managing people: 2 years (Preferred)
Location:
- Davao City (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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