- Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
- May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
- Initiate and implement Quality Assurance and process improvement activities
- Assist in Capability Development of bilinguals by conducting coaching or language training activities
- Research, compile and learn business, tools and technical terminologies
- Use and contribute in strengthening translation tools to increase productivity
- Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks
- Work with teams and diverse range of people
- Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
- Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.)
- Other language-related tasks as may be defined and assigned from time to time
- Preferably a Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
- Able to effectively communicate, verbally and in writing, in both English and Italian language
- Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
- Familiarity with MS Word, MS Excel, and MS PowerPoint
- Experience in analysis, troubleshooting, problem solving and project management
- Must be willing to work on holidays, weekends, shifting schedules and extended working hours
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