Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
As a Service Desk Analyst, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
● Ability to handle diverse computing environments in a wide cross section of business clients
● Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
● Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
● Sets client expectations appropriately throughout the troubleshooting process
● Utilizes appropriate software utilities and and vendor or application specific tools to provide fastest resolution of customer incidents
● Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
○ Prioritize tickets created
○ Follow best practices for escalating tickets to Tier 2 engineers
● Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
● Demonstrate the correct level of urgency while resolving client incidents
● Resolution of incidents/requests related to, but not limited to the following:
○ Mail Application/Office 365 issues
○ Client/Server Connectivity issues (per SOP)
○ Time Sensitive and VIP Workstation incidents
○ File Restores
○ Remote Access incidents (Citrix and Terminal Services)
○ Password Resets
○ Networked Printer Issues
QUALIFICATIONS:
● At least 3-5 years of solid desktop support experience
● Knowledge of mobile device configurations and troubleshooting
● Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
● Experience troubleshooting workstation hardware issues
● Knowledge and experience with Active Directory
● Strong problem-solving skills with the ability to prioritize and coordinate tasks
Other Preferred Technical Knowledge:
● In depth knowledge of Windows OS (7, 8.1, 10, etc.)
● Experience with Windows Server
● Experience with monitoring and remote management tools
● Experience with Apple OS
● Experience with VMWare
Preferred Certifications:
● CompTIA Net +
● Microsoft: MCP/MCITP/MCSA
WHAT’S IN IT FOR YOU?
● Full-time permanent position
● Competitive compensation package and benefits
● Be part of a dynamic US Team
● 13th-month pay
● Paid Leaves, commutable to cash
● Access top-tier health insurance, including dental coverage.
● Personal development and training opportunities
● We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
● Participate in a variety of activities, including team outings, sports events, and other fun
events to foster camaraderie.
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Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA
Apply now and be part of Tahche!
Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino
professionals, why not HIRE WITH TAHCHE? Visit our website at tahche.ph to learn how.
Job Types: Full-time, Permanent
Pay: Php50,000.00 - Php65,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you willing to work Onsite and Night Shift at 1Nito Tower Cebu?
- Are you willing to relocate in Cebu City? - 1 time payment relocation assistance will be provided within 30 Days From Start Date
Experience:
- 0365/M365: 3 years (Required)
- Azure: 3 years (Required)
- Active Directory: 3 years (Required)
- Entra ID: 3 years (Required)
- Windows Server: 3 years (Required)
- Network Printers: 3 years (Required)
- Desktop Support: 3 years (Required)
- Remote Desktop: 3 years (Required)
- Microsoft Exchange: 3 years (Required)
- Intune: 3 years (Required)
- VMWare: 3 years (Required)
Work Location: In person
