Key Responsibilities:
- Undergo structured training across different BPO functions (operations).
- Learn and understand the end-to-end process flow of client accounts and internal operations.
- Monitor daily operations, identify performance gaps, and suggest improvements.
- Assist in managing teams, ensuring adherence to KPIs and quality standards.
- Work on live projects to improve efficiency, reduce errors, and enhance client experience.
- Collaborate with cross-functional teams including HR, IT, GenServe, Quality, and Training.
- Analyze data and prepare reports to support operational decisions and strategic planning.
- Shadow team leaders and managers to understand team handling and people management.
- Participate in client meetings, audits, and process review sessions as required.
- Others tasks provided by the CEO relevant to the position.
Job Types: Full-time, Permanent
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
- Night shift
Application Question(s):
- Can you start ASAP?
- How much is your salary expectation?
- Are you willing to work onsite?
Work Location: In person
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