- Responsible for delivering a high-quality patient experience through efficient, friendly, and professional communication via phone and email.
- Manage high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy.
- Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
- Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
- Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
- Monitor inboxes and communication channels to ensure timely responses and prioritisation of urgent queries. ·
- Confirm patient registration details, ensuring all required fields are complete and accurate.
- Update and maintain patient information in the patient management system.
- Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff. ·
- Ensure documentation and correspondence are accurate and privacy-compliant. ·
- Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
- Contribute to a positive team culture, actively participating in virtual meetings and team check-ins.
- Perform other administrative or support duties relevant to the virtual reception function as required.
Requirements
- Bachelor’s degree in Administration or health-related field preferred.
- Previous experience in a remote receptionist, administration or customer service role—ideally in a medical or healthcare setting.
- Excellent verbal and written communication skills with a professional and friendly tone.
- Strong time management and multitasking abilities with a calm, solutions-focused approach.
- Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
- Familiarity with telephony tools such as 3CX, VoIP systems, or similar cloud-based call handling platforms.
- Understanding of patient privacy and confidentiality protocols.
- Ability to work both independently and as part of a supportive remote ·
- Experience with the Medi Records patient management system.
- Familiarity with Australian healthcare terminology is highly advantageous
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Monday to Friday 7:00 AM – 4:00 PM PHT (adjustment will be made for DST)
- Opportunities to work with leading companies in Australia and beyond
- Comprehensive HMO and government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.
We offer a people-first culture where you're valued, not just counted.
To learn more about us visit our socials:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/
